1. Introduction

Welcome to ADHD Match's privacy policy.

ADHD Match is a trading name of Psyconline Consulting. At ADHD Match ("ADHD Match", "we", "us", or "our"), we are committed to protecting your privacy and maintaining the security of your personal data. This privacy policy explains how we collect, use, and safeguard your personal data when you visit our website (www.adhdmatch.com), join our platform as a professional member, or browse as a visitor.

This policy supplements other privacy notices or terms you may see during specific data collection and should be read in conjunction with them.

This site is not intended for children, and we do not knowingly collect data relating to children.

2. Who We Are

ADHD Match is the controller responsible for your personal data.

If you have any questions about this policy or wish to exercise your data protection rights, you can contact us at:

Email: [email protected]

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the chance to resolve your concerns directly first.

3. Data We Collect

We may collect, use, store and transfer the following types of personal data:

Identity Data: name, username, title, date of birth, gender

Contact Data: email, phone number, address

Professional Data: qualifications, registration details, training certifications, service specialisms

Technical Data: IP address, browser type, location, cookies, device information

Profile Data: login credentials, preferences, feedback, usage history

Marketing and Communication Data: your preferences in receiving communications

Usage Data: browsing behaviour, page interaction

Sensitive Data (with consent): professional health specialisms (e.g., mental health), background checks if applicable

We also collect anonymous aggregated data (e.g., page visit trends), which is not considered personal data.

4. How We Collect Your Data

We use the following methods:

Direct Interactions: When you register, submit your profile, send enquiries, or subscribe to communications.

Automated Technologies: Through cookies and similar technologies.

Third Parties: Analytics tools (e.g., Google Analytics), email providers, and secure payment platforms (e.g., Stripe).

5. How We Use Your Data

We use your data to:

Register your account and verify your professional credentials

Provide directory listing, networking features, or access to content

Communicate updates, service notices, and newsletters

Administer the website (including troubleshooting, analysis, and reporting)

Respond to enquiries or support requests

We will only process your personal data when the law allows, including:

Fulfilling a contract with you

Complying with legal obligations

For our legitimate interests (e.g., improving the site, managing members)

With your consent (e.g., sensitive data, marketing)

6. Marketing

If you opt in, we may contact you with:

ADHD Match platform updates

CPD and event opportunities

Research, blog posts, or relevant offers

You can unsubscribe at any time via your account settings or the email footer.

7. Disclosures

We may share your data with:

Professional verifiers and partners (for eligibility checks)

Email marketing platforms (e.g., Mailchimp)

Website hosting and analytics providers

Legal, tax, or regulatory bodies if required

We require all third parties to respect the security of your data and only process it under our instructions.

8. International Transfers

Some service providers (e.g., email or hosting) may store data outside the UK or EEA. We ensure your data is protected using standard contractual clauses or other legal safeguards.

9. Data Security

We implement appropriate technical and organisational security to protect your data. Access is restricted to authorised personnel only. Any suspected breach will be promptly investigated and reported if necessary.

10. Data Retention

We retain your data for as long as necessary to:

Provide services and maintain your account

Comply with legal, accounting, and regulatory obligations

Support future reference for member support or record keeping

If you request account closure, we will delete or anonymise your data unless we are legally required to retain it.

11. Your Legal Rights

You may:

Request access to your data

Request correction or deletion

Object to processing

Withdraw consent at any time

Lodge a complaint with the ICO

We may request identity verification before fulfilling your request.

12. Changes to This Policy

We may update this privacy notice to reflect changes in our practices or legal obligations. Significant changes will be communicated via email or on our website.

Last updated: 08/04/25

For more information, or to exercise your data rights, please contact [email protected].

ADHD Match Cookie Policy

Effective Date: 08/04/25

1. About This Cookie Policy

This Cookie Policy explains how Psyconline Consulting Ltd (“ADHD Match”, “we”, “us”, or “our”) uses cookies and similar technologies on our website (www.adhdmatch.com). Cookies help us improve your experience, understand how our services are used, and personalise content for you.

By continuing to use our website, you agree to our use of cookies as outlined in this policy.

2. What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website. They help websites function efficiently and provide data to site owners about how visitors use their websites.

3. Types of Cookies We Use

We use the following types of cookies:

Strictly Necessary Cookies: These are essential for the website to function. They allow you to log into secure areas, navigate pages, and access basic site features.

Performance and Analytics Cookies: These help us understand how users interact with our website. We use tools like Google Analytics to track visits and identify areas for improvement.

Functionality Cookies: These remember your preferences (e.g., language, login settings) and enhance your personalised experience.

Targeting/Marketing Cookies: These record your visit to our site, the pages you visited, and the links you followed. They may be used to deliver tailored content and, with your consent, promotional messages.

4. Third-Party Cookies

Some third-party services (such as analytics platforms and email marketing providers) may also use cookies on our site over which we have no direct control. These cookies are usually used for analytical or advertising purposes.

Examples of third-party providers:

Google Analytics

Facebook Pixel

Mailchimp / SendFox

You can manage cookie preferences with these third parties via their own opt-out tools.

5. Managing Cookies

You can control or delete cookies via your browser settings. However, disabling cookies may affect the functionality of our site.

To manage cookies:

Visit your browser's settings or help section for guidance.

Use industry opt-out tools (e.g., Your Online Choices or Google Ads settings).

6. Cookie Duration

Except for essential cookies, all cookies will expire after a period of no longer than 12 months unless renewed.

7. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or legislation. Updates will be posted on this page.

Last updated: 08/04/25

If you have any questions about this policy or how we use cookies, contact us at [email protected].